Exchange and Return Policy

Modification, Return and Cancellation Policy



Design modification policy:


We provide design services to clients at an additional cost that must be paid before starting the design.

When the customer selects the design service and provides the required design details, including colors, notes, text, and any contact information and numbers, the customer's request will be processed within 24 hours, and the requested design will be sent via email or WhatsApp for the customer's feedback and implementation. This will be completed within a maximum of two business days.


We clarify that:


· It is allowed to modify the design 3 times, and minor modifications that do not affect the essence of the design.

When changing the design idea, the cost will be added as if it is a new design.

When requesting a modification, the customer is responsible for the additional time required to process the new order and reschedule the delivery date.

We provide design services to clients at an additional cost that must be paid before starting the design.

· Design files are delivered on time after approval by the client. Seven Designs Printing Press is not responsible for storing design files.

The design fee will not be refunded under any circumstances after the start of the project.


Order after printing:


If the customer does not receive the shipment within a maximum period of two months, the printed materials will be disposed of.



Register the application:


If the design is not ready for printing, the customer can place an order and send the files later when they are ready, provided that the period does not exceed three months. If the period expires , three notifications will be sent. If the customer does not respond, the order will be considered completed and no refund will be accepted.


Order after printing:

If the customer does not receive the shipment within a maximum period of two months, the printed materials will be disposed of.


Printing services:


  • The printer is not responsible for incorrect sizing and cannot determine the size from a photo - please measure a sheet of paper before ordering to determine the actual size.
  • Requests for print modifications will not be accepted after the print has been started.
  • In the event of a last-minute change, please contact customer service. We will attempt to modify your order if printing does not begin within a maximum of 15 minutes of order approval.
  • Printing any design bearing the logo of a government agency requires a signed and stamped authorization letter from the relevant authority.
  • If the design is not ready for printing, we will prepare it. In this case, it will be converted to CMYK printing format. We are not responsible for any color changes, as sending the design in printing format is the customer's responsibility.
  • Seven Designs Printing Press is not responsible for any undesirable results if we do not agree on printing special colors.
  • It is the customer's responsibility to check the information, colors, and sizes before uploading the file to the website. The customer is not entitled to demand a reprint or a refund in the event of an error.
  • After receiving your shipment, if you receive an incorrect order, contact us immediately to clarify the problem. After we confirm the error, we will ask you to ship it back to us in its original condition within two days from the date of receipt. We will bear the shipping costs.
  • Please note that the design is sent by the client ready for printing. In the event that a design service is requested, the content is sent after a spelling check. The review is the client's full responsibility. We are not responsible for any forgotten additions or spelling errors in the content sent by the client.
  • Please note that the amount will not be refunded until the shipment arrives at the printing press and is checked to ensure its condition.



- When a request arrives that is not in accordance with your request:


· Contact us immediately to clarify the problem. Make sure not to cut the carton or any product packaging, or damage any adhesive papers on the product or its packaging.

(If the product is damaged, defective or missing, the return or exchange request will not be accepted)

After verifying that the product has arrived intact, complete, and packaged in its original condition and in the same carton with its invoice, your correct order will be shipped directly to you as soon as possible or the order cost will be refunded.

Refund:

(The refund process will be completed within 7 working days after verification, and you will be notified of the return confirmation.)

The paid amount will be transferred to your bank account. You are required to send (account number - account holder name - bank). It must be the same account from which the transfer was made.



Electronic payment return process (cancellation):

The order will be returned through the payment gateway. The process will be automatic once the order is converted to refund or canceled. It will take from one to two weeks for the refund to be returned to the customer's account, depending on the banks' cancellation policy.